Ipad 4 White Screen Help

[Croanoation]

Im hoping someone can help, my ipad 4 has a perpetual white screen on wake up, I have tried the home button + sleep/wake button trick and it just goes to a black screen, and wakes up to a blank white screen again. I don't know what else to try

 

[KevinJS]

Sounds like it needs to be restored.

Before suggesting anything drastic, does iTunes see the iPad when you plug it into your computer?

 

[Croanoation]

I haven't ever tried plugging it into a computer, will it work if I don't use Mac OS?

 

[Jupiter7]

Yes, but you need to download the latest version of iTunes.

 

[Croanoation]

Ok, so i connected it to my computer and it doesn't even register on my device manager, but as an update if it helps, when i tried pressing a couple of buttons on it it asked me to connect to the internet, so the ipad is on but the lcd screen isnt displaying anything

 

[KevinJS]

Don't worry too much about device manager or Windows Explorer. Everything you need to do will need iTunes, and that's where you need to start.

If you haven't already, you should download iTunes, preferably version 12.5.1 since this is the latest version.

When you have that installed, go to the Account menu and "Authorize This Computer".

If your iPad display is not working, we are going to be working in the blind, but essentially what we are trying to do is back up the iPad and then restore it to factory settings. Hopefully, the restoration will bring the screen back to life.

 

[Croanoation]

The authorization for ITunes doesn't seem to be working, if all we need it is to backup the ipad, its no problem, Im perfectly fine just factory resetting it

 

[KevinJS]

Try authorizing with the iPad unplugged. There's probably a message on its screen asking if you want to trust the computer. You won't be able to proceed until iTunes is authorized.

 

[Croanoation]

Alright, I need to wait for my brother to come home because he has the apple id and password, it might be awhile before then

 

[KevinJS]

OK. I'll be around until late, and there are other people around who will pitch in, with a bit of luck.

If it's possible, we'll get it running.