ipad air 2 charging problem

[trevor smith]

ipad wont charge
recently purchased official ipad air 2 charger and it seemed to solve the problem
3 days later problem back
when plug in charger icon just flashes..battery icon shows empty

 

[J. A.]

Welcome to iPadForums!

Take a look at the charging port. If you find some debris/lint there, remove it cautiously. Use a new toothbrush to clean the port.

Try resetting it. Often, the system doesn't recognize that it's charging, and a reset could clear things up. To reset, press and hold Home and Power button simultaneously until the Apple logo appears. As soon as you see it, let go of both, your iPad will power up on it's own.

Also, try different cables, chargers and power outlets. One of these could be the reason for your problem.

Hope that helps.

 

[trevor smith]

as the ipad is totally powered down,resetting doesnt seem to work,sometimes i get the apple logo then it just powers off

 

[J. A.]

Did you take a look at the charging port, and switch cables, ...?

 

[trevor smith]

cleaned port and its a brand new apple charger already tried 2 other inferior cables still no luck

 

[J. A.]

In that case, take it to the next Apple Retail Store. The employees there will take a look at your device, and then they'll be able to tell you why it's not charging, whether or not it can be repaired, and how much that would cost.

 

[Brian 244]

If it's recently purchased (ie less than a year) it should be under warranty.

 

[J. A.]

It's still under warranty with AppleCare+.