Well I gave PCWorld two weeks to sort it out and phoned them yesterday to see where my IPad 2 was........It appears that you cannot phone PCWorld direct, you are phoning a call centre who then emails PCWorld who, if they feel like it, 'may' phone you and let you know what's going on. According to James (the call centre worker) even he cannot phone PCWorld but can only fire off an email to get them to phone me !!
You got it, they didn't call, sooooo I'm on the phone today to the call centre and got Lena who, after hearing my story, promptly called PCWorld on the phone!! WTF? if she can why couldn't James?
Anyway the upshot of all this faffing around is that Apple sent my IPad 2 back to PCworld saying there was no fault with it. PCWorld tested it themselves and said 'oh yes there is' and lobbed it back to Apple.
I'm pi@@ed off .........I've been without my Ipad for two weeks and no one from PCWorld has bothered to tell me whats going on. I've had to chase them myself through their cumbersome call centre based enquiry/complaint system. Then, to compound my feelings of frustration Apple denies there is a problem.
I know something, I won't be so quick to put it in for repair in future.....
I'm inclined to call Apple in the morning.....anyone know a number that would be appropriate? I want my IPad back
Do you have an Apple Store in your town? Don't mess with other retailers, you can take a new iPad to any Apple Store. If you can demonstrate the problem they will replace the iPad. I had a problem that wasn't even covered under warranty (the iPad fell on the floor, shattering the screen). They replaced my $829 iPad 2 with a new one on the spot.
It seems the rules may be different here...the shop I bought the IPad from, i.e. PCWorld, are responsible for faults within the warranty period (even though PCWorld then send it back to Apple) I still have to return it to the shop I got it from)..........unless someone in the UK knows different?
