Trying to delete eBay app freezes ipad

[Saphira2021]

i have been trying to delete eBay app. Every time I click on the x on that icon, my ipad 3 retina freezes. I can't turn it off, I can't reset and other icons are winking in and out. I managed to shut down and restart but I still want to get rid of the app. Would appreciate some help. Thanks


iPad (3rd generation) Wi-Fi

 

[twerppoet]

Try going into Settings > General > Usage > Manage Storage (under Storage, not iCloud). Find your app in the list, tap on it, and use the red Delete App button.

 

[Saphira2021]

thank you. I did that and was able to get rid of eBay app but now discovered that trying to delete any app has exactly the same problem. What do I do now?

 

[twerppoet]

I've never heard of anything like that. If the reset didn't work, then the only thing I can think of is restoring from a backup. And then if that does not work restoring without a backup.

But, if you have an Apple Store in reasonable distance, I'd make a genius appointment and have them look at it first.

To be clear, when you say reset you mean holding down the home and power button until the Apple Logo appears, yes?

 

[J. A.]

Is it possible that you restricted "Deleting Apps" in Settings - General - Restrictions"? If it is disabled there, turn it on again. Maybe that's why it's not working.

 

[Saphira2021]

I've never heard of anything like that. If the reset didn't work, then the only thing I can think of is restoring from a backup. And then if that does not work restoring without a backup.

But, if you have an Apple Store in reasonable distance, I'd make a genius appointment and have them look at it first.

To be clear, when you say reset you mean holding down the home and power button until the Apple Logo appears, yes?

Yes to the last question. Thank you. I will make an appointment as suggested for asap, hopefully today/tomorrow and post the results. Thanks again.

 

[Saphira2021]

Is it possible that you restricted "Deleting Apps" in Settings - General - Restrictions"? If it is disabled there, turn it on again. Maybe that's why it's not working.

Thank you. I checked and the setting says "off".

 

[J. A.]

Thank you. I checked and the setting says "off".

You'll have to turn it on, or else you don't allow deleting apps.

 

[Saphira2021]

You'll have to turn it on, or else you don't allow deleting apps.

Isn't it the other way around? The restrictions are off. Turning them on would prevent deleting apps

 

[J. A.]

If you take a close look, you'll find "Allow":

So if you enable "Deleting Apps", you allow it.

 

[Saphira2021]

If you take a close look, you'll find "Allow":
View attachment 67550
So if you enable "Deleting Apps", you allow it.

My screen looks almost exactly like your attachment except between the header "restrictions " and "allow " i have "enable restrictions", everything below allow is grayed out but it is still all green on the right including deleting apps button
So i think it is allowed? Wrong?

 

[J. A.]

In that case it's allowed. You're right.

 

[twerppoet]

More, unnecessary, information.

If the top says "Enable Restrictions", then there are no restrictions applied; so the individual settings mean nothing. At least they shouldn't.

When you tap "Enable Restrictions" it asks you for a passcode, twice, then changes to "Disable Restrictions. At that point the list items are no longer grayed out and you can change them.

I always enable restrictions on my iOS devices, then leave all the options allowed. I do this so that no one else can 'accidentally' set the restriction passcode to something I don't know.

Never forget the passcode.

 

[Saphira2021]

ok. i wiped the iPad and recovered backup. used apple website for instructions. once backup run, the problem started occurring intermittently again. Since i now know how, i am going to wipe again, then install apps manually without the backup so that whatever was corrupted isn't coming back.

thank you all for helping. this was much appreciated.

 

[twerppoet]

Please let us know how it turns out.