I agree, the issue is clear to see - that's a weird one though, looks liked ghosted characters. If a hardware reset doesn't work on that - I'd send it straight back!
New iPad 3 returned - Dead pixels on screen.
- Thread starter Lyndon23
- Start date
I agree, the issue is clear to see - that's a weird one though, looks liked ghosted characters. If a hardware reset doesn't work on that - I'd send it straight back!
armandatkinson
iPF Noob
I have a post/thread on here. I have purchased and returned SIX new iPads in the past 3 days because of dust under the glass and dead/stuck pixels. I (finance & I) finally have two perfect iPads. I am a happy Apple customer, but it I probably used a quarter tank of gas driving to and from the store.
Yes, I see the little quote marks everywhere. I'd do as you suggest.
Tristan Heard
iPF Noob
Lyndon23 said:
I have a request for Apple to contact me on 21st which I arranged via the web site support, I will see what they suggest and update when a decision or recommendation is made
Ok..I feel you.
I have #5 in my trunk ready to go back.
1st one..3 dead pixels, and dust under the screen.
2nd one...corner of ipad damaged in the box
3rd one...2 dead pixels
4th one...ipad had 1 stuck pixel, and got very hot
5th one...3 dead pixel, and dirt under the screen
I have this feeling that it has something to do with a high end graphics game. The current one looked flawless (believe me I looked), after playing Modern combat 3 for about 30 min, I noticed the stuck/dead pixels. Don't know if the heat on the so called retina display is causing that.
I have the 64GB 4G...sorry Apple..for that price, it better be perfect
Tristan Heard
iPF Noob
Tristan Heard said:
I had a call from Apple advising to try a restore as my issue could be software related, did this same problem still, contacting for replacement!!!!!
Hi
I bought my first iPad 3 from the Apple store in Birmingham England on Saturday. Initially thought all was ok until I noticed a dead pixel (or small cluster, who knows) so returned it on Monday morning for a no quibble replacement. However, this 2nd iPad also had the same problem, even slightly worse so went back to the Apple store. This time we checked the 3rd iPad in store and that too had a dead pixel. After speaking to the manager the Apple guy went on to say that no LCD is perfect so there may be some dead pixels in an LCD display so long as it's within tolerance, although to be fair he said that he was happy to keep opening boxes until I was happy. I checked the screens of a couple of in store demo models and they seemed to be fine so asked him to get another. Fortunately the 4th one (which I am writing on now) is flawless, at least for the time being. It does therefore sound like this is fairly prevalent although I imagine most people are not as obsessive as me and may not even notice. Anyway, the Apple customer service was excellent as usual and I am happy - just hope that dead pixels don't start to appear later on.
I bought my first iPad 3 from the Apple store in Birmingham England on Saturday. Initially thought all was ok until I noticed a dead pixel (or small cluster, who knows) so returned it on Monday morning for a no quibble replacement. However, this 2nd iPad also had the same problem, even slightly worse so went back to the Apple store. This time we checked the 3rd iPad in store and that too had a dead pixel. After speaking to the manager the Apple guy went on to say that no LCD is perfect so there may be some dead pixels in an LCD display so long as it's within tolerance, although to be fair he said that he was happy to keep opening boxes until I was happy. I checked the screens of a couple of in store demo models and they seemed to be fine so asked him to get another. Fortunately the 4th one (which I am writing on now) is flawless, at least for the time being. It does therefore sound like this is fairly prevalent although I imagine most people are not as obsessive as me and may not even notice. Anyway, the Apple customer service was excellent as usual and I am happy - just hope that dead pixels don't start to appear later on.
Tristan Heard
iPF Noob
L
Lunar
Guest
I was in there myself on Tuesday morning..lol I was returning a iPad3 bought when I queued at the Birmingham store on Friday morning when 1st released, first time I've queued for anything and probably the last time. Mine had a spec of dust under the glass, which sort of annoyed me as it was visible especially on white screens.
The one I have now seems okay as far as pixels go, but it does have a small amount of backlight edge bleed in couple of places, but is only visible if brightness is raised above normal and viewed in very dark room. So, in view of the fact it's perfectly okay for normal viewing I am keeping it. However I have decided that if anything else pops up over the next week I shall just return it and get a refund, and I'll stick with my iPad 1 for a while longer.
Hope your replacement turns out to be a good one matey.
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rjreynolds
iPF Noob
Having worked near a QA DEPT, I can assure without a shadow of a doubt, that no QA dept could guarantee nor are they expected to do so, on a rollout of a product with quantities of this magnitude, a zero defect rate. Not even an ISO CERTIFIED company can accomplish that feat. Therefore, I would have to agree with the previous poster that the rate of defect is key in determinening whether QA is doing their job or not.
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WitchOneSalem
iPF Noob
Tristan Heard said:
That would be annoying.
Sent from my IPAD 1st generation. WIFI only. 64GB
armandatkinson
iPF Noob
In a weird way I am sort of happy to hear others had issues with pixels and dust under the screen. I was starting to feel like I was being picky.
LOL... ...I once worked near a Fire Station, but please don't call me if you have a fire OK! I'll just state again, for the record, that Apple QA didn't do a very good QA job on inspecting either my new iPad or the others who have reported screen defects and needed to return their new iPad (I accept the overall level may fall within Apple's stipulated failure tolerance). I don't remember making the statement that Apple should be able to achieve 100% perfection. Quote your QA mantra to all the guys who have had to return/replace their pre-orders due to dead pixels, but it won't mask their disappointment on receiving a defective product, unfortunately! Thanks again for helping to keep this important QA debate alive, I'm sure people are not becoming bored of it at all.
