Airport City Trading Centre

[Pdxsk2]

Thanks for the advice. Common sense tells me that I should just do as you suggest, but my mischievous nature tells me to continue and have some sport with GI and perhaps keep asking more outlandish questions. The trouble is, that their customer support team have no sense of humour. This makes my fun rather futile. It's a shame that their native language is different to mine so I have to avoid being too rude (they've no comprehension of English irony).

Ten days ago, I sent a detailed email to the GI CEO (and founder), explaining some of my own (bad) experiences and telling her politely what I thought of her customer support team.

Guess what?

No reply whatsoever. Maybe more players should send direct messages to the GI hierarchy it might have some positive effect longer term.

Regards,
Nutty.

I'll stick with what I have and deal with visiting neighbor "lock ups" by just choosing another neighbor to visit before I return to my airport. Thanks for the discussion. I feel your pain. Maybe a future update will fix it...lol

Pdxsk2 Lvl 40 ipad / Pdxsk3 Lvl 40 iPhone - spare wire or fuel hose please

 

[Troglodyte96]

Thanks for the advice. Common sense tells me that I should just do as you suggest, but my mischievous nature tells me to continue and have some sport with GI and perhaps keep asking more outlandish questions. The trouble is, that their customer support team have no sense of humour. This makes my fun rather futile. It's a shame that their native language is different to mine so I have to avoid being too rude (they've no comprehension of English irony). Ten days ago, I sent a detailed email to the GI CEO (and founder), explaining some of my own (bad) experiences and telling her politely what I thought of her customer support team. Guess what? No reply whatsoever. Maybe more players should send direct messages to the GI hierarchy it might have some positive effect longer term. Regards, Nutty.

Tried having some sport with them myself, but as you say, they have absolutely no sense of irony, and it really spoils your fun when they don't get the point. It doesn't come as any surprise that your email went unanswered, I don't think a sack full of letters would make any difference as they seem to be untouchable. It really is a shame because they produce some good games, but customer service is an alien concept and they seem to favour Android users over IOS.

please send nav module or fuel hose to Troglodyte69 (iPad) & spare wire or fuel hose to Troglodyte96 (Blocked-iPhone) thanks

 

[Fred123thytdytdg]

I'll stick with what I have and deal with visiting neighbor "lock ups" by just choosing another neighbor to visit before I return to my airport. Thanks for the discussion. I feel your pain. Maybe a future update will fix it...lol

Pdxsk2 Lvl 40 ipad / Pdxsk3 Lvl 40 iPhone - spare wire or fuel hose please

Yes thats what o do and if i forget just close rhe games and it comes back fine sometimes with a bonus that it fails to save and lets you spend again especailly on launches...

For AC send me what you need For tribez code is f517jes. need coral please

 

[Wabbitgirl]

They didn't seem to comprehend my reply but the next email from them told me to delete the game and to start another with a new username. Does anyone have any wise advice?
Nutty

This is my experience with GI. When my iPad died and I had to get another one, I didn't have a current backup and not even an old backup after starting to play Airport City (i know, I'm bad). I figured I was sunk and started to play a new game with a new username. I did write GI and asked for their help, actually continuing with the same person I was in contact with when my flight catering decided to revert back to just a building and I had to get the parts again. As soon as I was at level 4, I was able to get to the add neighbours and code window. GI sent me a code to put in the code window and I got my game back exactly as I had left it when my iPad died, with my old username. It took about 5 days to get the code from them but you do have to play a new game to level 4 before they can help with a code. I was very happy but actually had played my new game to level 10 in those 5 days because i was going into withdrawal before I got the code....

Wabbitgirl

 

[LtCol Rehab]

Fred said that he had this problem too.
I've had a response from GI. They did their usual checks which came to zilch.
They then asked me to take a screenshot of the problem. I replied that this was futile as the screen was locking and a snapshot would not prove anything. They didn't seem to comprehend my reply but the next email from them told me to delete the game and to start another with a new username. I think that they are suggesting that they can then re-load my old game and all will be well.
I'm very reluctant to do this of course especially as it is due to a relatively minor inconvenience but they are getting quite insistent and they won't leave me alone.
The moral to this saga is to think twice before reporting snags to GI.
The current situation is that I've asked GI for clarifications of their intentions and I've asked for a guarantee that they can get my game back with all it's progress etc...if I do delete it.

Does anyone have any wise advice?
Nutty

They DO have the ability to restore your entire game, buildings, cash, experience, neighbors and all.

They did it for me when my game DISAPPEARED ENTIRELY and started from scratch, all by itself. They will ask you to start a new game, get past the tutorial and to the point you can have neighbors (level 4?). Then they will give you a code to put in the Add Friend tab, and your game will restore in full next time you restart your device or AC game.

LtCol Rehab (may show as "username") - need Long Distance (LD) flight items like spare props, osc beacons, fuel hoses, deicers. LtColRehab2 - need LD flight items, thanks all!

 

[LtCol Rehab]

Thanks for the advice. Common sense tells me that I should just do as you suggest, but my mischievous nature tells me to continue and have some sport with GI and perhaps keep asking more outlandish questions. The trouble is, that their customer support team have no sense of humour. This makes my fun rather futile. It's a shame that their native language is different to mine so I have to avoid being too rude (they've no comprehension of English irony).

Ten days ago, I sent a detailed email to the GI CEO (and founder), explaining some of my own (bad) experiences and telling her politely what I thought of her customer support team.

Guess what?

No reply whatsoever. Maybe more players should send direct messages to the GI hierarchy it might have some positive effect longer term.

Regards,
Nutty.

SEND US HER EMAIL ADDRESS!!!

LtCol Rehab (may show as "username") - need Long Distance (LD) flight items like spare props, osc beacons, fuel hoses, deicers. LtColRehab2 - need LD flight items, thanks all!

 

[Nuttyuk]

SEND US HER EMAIL ADDRESS!!! LtCol Rehab (may show as "username") - need Long Distance (LD) flight items like spare props, osc beacons, fuel hoses, deicers. LtColRehab2 - need LD flight items, thanks all!

The CEO of GI is Alisa Chumachenko,
Her email address is:
alisa@game-insight.com

The GI website says that she is the founder and CEO of the company which is based in Moscow Russia and with offices in San Francisco US.

I guess that she is a busy lady, and I remain hopeful that I might get some sort of response one day. Even if I don't, I hope that my email will be properly considered as it was mostly constructive criticism.

Nutty

 

[abababababab]

Does anyone have any advice?
Nutty

If I were you, I would not do it. They just want to make you start a new game, saying they will transfer all your purchases to the new game, but what about the free greenies? They don't have any purchase info of the free greenies because you did not purchase them!! They will say we have transferred according to the purchase information and will not transfer the free greenies. Ss this is an indirect way of making you loose those valuable greenies. I think you should not do it.

 

[abababababab]

The CEO of GI is Alisa Chumachenko,
Her email address is:
alisa@game-insight.com

The GI website says that she is the founder and CEO of the company which is based in Moscow Russia and with offices in San Francisco US.

I guess that she is a busy lady, and I remain hopeful that I might get some sort of response one day. Even if I don't, I hope that my email will be properly considered as it was mostly constructive criticism.

Nutty

Not joking, but I am currently at SFO!!

 

[abababababab]

They DO have the ability to restore your entire game, buildings, cash, experience, neighbors and all.

They did it for me when my game DISAPPEARED ENTIRELY and started from scratch, all by itself. They will ask you to start a new game, get past the tutorial and to the point you can have neighbors (level 4?). Then they will give you a code to put in the Add Friend tab, and your game will restore in full next time you restart your device or AC game.

LtCol Rehab (may show as "username") - need Long Distance (LD) flight items like spare props, osc beacons, fuel hoses, deicers. LtColRehab2 - need LD flight items, thanks all!

The thing to worry is about the free greenies as I have told some posts back.

 

[abababababab]

I finally have my Flight catering facility. But the problem is where to fly? So many quests for different destinations. Moscow should be a good idea because lots of building requirements and quests.

 

[LtCol Rehab]

The thing to worry is about the free greenies as I have told some posts back.

In my case, I have not taken advantage of the facebook greenies, but I got 2400 greenies when I bought 96. I had 740+ greenies left and showing, when I sent them a screenshot of my level 7 townhall that the upgrade reverted to level 6. They fixed the building (by giving me 540,000 coins) and did not say word one about all my greenies.

LtCol Rehab (may show as "username") - need Long Distance (LD) flight items like spare props, osc beacons, fuel hoses, deicers. LtColRehab2 - need LD flight items, thanks all!

 

[Wabbitgirl]

Can any of my neighbours gift sandbags or rope blocks? If you can, I could use 1 sandbag and 2 rope blocks to complete crocker's airship.

Thanks.

 

[jal pilot]

I don't think a sack full of letters would make any difference

If only I could send them the 699. " letter of hope" that accumulated in my warehouse...

 

[abababababab]

Can any of my neighbours gift sandbags or rope blocks? If you can, I could use 1 sandbag and 2 rope blocks to complete crocker's airship.

Thanks.

Sand bags be sent but rope blocks are not giftable. You will have to fly for them.