I just got this this morning, "Your request has been acknowledged and placed in a support queue and we shall get back to you as soon as possible. In the meantime we would recommend you to check our FAQ that has been created and is being constantly updated by our specialists. It may contain an answer to your question:
Game Insight Support : Forums. If your matter is resolved or you have any additional information regarding the issue please leave us a comment."
We'll see...
City: MegVille Player: MegFree1013 Level: 49 From: Chicago, Illinois